1. Information We Collect
We may collect personal information when you:
- Contact us
- Submit an enquiry
- Book a tour or experience
- Subscribe to updates
- Browse our website
Information may include your name, email address, phone number, country of residence, travel preferences, payment details where applicable, and any information you choose to provide.
2. How We Use Your Information
We use your information to:
- Process bookings and enquiries
- Communicate about your tours
- Provide customer support
- Improve our website and services
- Personalize your experience
- Meet legal and regulatory requirements
3. Sharing Your Information
We only share information when necessary to provide our services, including with:
- Tour operators
- Hotels and accommodation providers
- Transport providers
- Local guides
- Payment providers
- Technology partners
We do not sell your personal information.
4. International Data Transfers
As Tours of Switzerland works with travel partners in different countries, your information may be processed outside your country of residence. We take appropriate measures to protect your personal data during these transfers.
5. Data Security
We use appropriate technical and organizational measures to protect your information from unauthorised access, misuse, loss or disclosure.
While we take reasonable steps to protect your information, no online service can guarantee complete security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
Information that is no longer required is securely deleted or anonymised.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Withdraw consent where applicable
8. Cookies
We use cookies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance your browsing experience
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will become effective when published on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Tours of Switzerland through the contact details provided on our website.